(eBook) The Emotionally Intelligent Manager : How to Develop and Use the Four Key Emotional Skills of Leadership

The
Emotionally Intelligent Manager : How to Develop and Use the Four Key
Emotional Skills of Leadership




We have long been taught that emotions should be felt and expressed
in carefully controlled ways, and then only in certain environments and
at certain times. This is especially true when at work, particularly
when managing others. It is considered terribly unprofessional to
express emotion while on the job, and many of us believe that our
biggest mistakes and regrets are due to our reactions at those times
when our emotions get the better of us. David R. Caruso and Peter
Salovey believe that this view of emotion is not correct. The emotion
centers of the brain, they argue, are not relegated to a secondary place
in our thinking and reasoning, but instead are an integral part of what
it means to think, reason, and to be intelligent.

In The Emotionally Intelligent Manager, they show that emotion is not
just important, but absolutely necessary for us to make good decisions,
take action to solve problems, cope with change, and succeed. The
authors detail a practical four-part hierarchy of emotional skills:
identifying emotions, using emotions to facilitate thinking,
understanding emotions, and managing emotions — and show how we can
measure, learn, and develop each skill and employ them in an integrated
way to solve our most difficult work-related problems.